WARRANTY

Here at Casa Bella Deisgns, we take pride in providing you with the best quality products, at affordable prices. As a part of commitment to quality, we provide you with a warranty on manufacturing defects for all of our products

Warranty Period on Furniture

  • 5-year Warranty on Teak wood
  • 3-years Warranty on All Weather Wicker
  • 3-years Warranty on Olefin Rope
  • 3-years Warranty on Stainless-Steel furniture

Warranty Period on Fabric & Foam

  • 5-year Warranty on Sunbrella high performance fabric
  • 3-years Warranty on Sunproof fabric
  • 5- years Warranty on Urecel Quick dry foam
  • 2-years Warranty on Standard Polyurethane Foam

If, in the unlikely event your item develops a manufacturing defect, we ask that you provide us with as much detail and documentation on the issue as possible so that we can assess and investigate; we will then work with you to offer a resolution.

Please provide us with:

  • Invoice Number
  • Close up shot of the damage or defect (2-3 images)
  • Overview product shot with the damaged/defective part shown (1-2 images)
  • Description of how the defect developed.
We will then take this information and work with our manufacturers to correct and improve the production of this item to prevent it from happening again in the future.

Wear and tear / Accidental Damage

Unfortunately, as with most consumable items, there is going to be some form of wear and tear as the item is used. We are happy to review any wear and tear concerns, but our discretion will be applied when reviewing these claims. In the instance where we identify that there is a manufacturing defect, we will automatically treat this as a manufacturing fault and will action it accordingly.

Any customer damage to an item, such as accidental or cosmetic, is not covered by our warranty. Upon delivery, we ask that our customers inspect the goods and inform us within 7 days from the delivery date of any concerns or transit damage.